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Ms. Jyoti

Associate Professor

She is a Hotel Management graduate from M.M Institute of hotel Management Mullana, Ambala (Haryana), she started her career from well know brand Accor Group of hotels, Novotel Hyderabad, worked with IEC group of institutes which is AICTE approved college. She got the award employee of the year and best faculty award. She had designed the curriculum of various college and university. Her expertise is in Rooms Division department. She developed the lesson plan for various esteemed organization.

Experience

She is having total 16 years of experience in Hotel Industry and academics.

Qualification

  • Pursuing Ph.D. in Management from Galgotias University, Greater Noida
  • MBA – Hospitality in the year 2020 from Subharti university, Meerut
  • MTM- Tourism in the year 2012 from IGNOU, New Delhi
  • Hotel Management in the year 2007, M.M University, Ambala
  • Bachelor of Arts in the year 2011 from Delhi University, Delhi.
  • Diploma in Labor Law from Annamalai University
  • 12th from Haryana board in the year 2003, Bhiwani, Haryana

Awards and Recognitions

  • Organized a National Hospitality Event sponsored by ISHE in my college.
  • Achieved “Best Faculty” Award in IEC Group of Institutions in 2013 on the basis of student’s feedback, result and extra ordinary support to the department.
  • Certified Trainer of American Hotel & Lodging Educational Institute, USA.
  • Question Paper setter for National universities.
  • Got appreciation letter from AHLEI (American Hotel & Lodging Educational Institute) USA for teaching.
  • Got Certificate of appreciation for participating in cultural activity in The Metropolitan Hotel Nikko, New Delhi.
  • Got employee of the month in Novotel Hotel, Hyderabad.
  • Attended various workshop and FDP programs.

Major Publication

  • Research paper publish on the topic of "Cultural diversity among employees will improve customer loyalty in Delhi's luxury hotels" at Subharti University, 7Th international conference on “Advanced technologies and Innovation in Tourism and Hotel Industry 2022. 
  • Book chapter publish on the topic of “The Impact and Challenges of Hospitality Sector 207-212 Post Covid-19” in Tourism and Hospitality perspective, patterns and Practice by Bharti Publication, New Delhi in 2020 ISBN No 978-81-949793-4-0. 
  • Book chapter publish on the topic of “The Impact and Challenges of Hospitality Sector 207-212 Post Covid-19” in Tourism and Hospitality perspective, patterns and Practice by Bharti Publication, New Delhi in 2020 ISBN No 978-81-949793-4-0.
  • Book chapter publish on the topic of “A Cultural Walk of Indian Folk Dances” in Tourism and Hospitality perspective, patterns and Practice by Bharti Publication, New Delhi in 2020 ISBN No 978-81-949793-4-0. 
  • Book chapter publish on the topic of “Faridabad an Emerging Tourist Destination – A case study” in Local food and community empowerment through Tourism by Eureka Publication 2021 ISBN No 978-93-91260-29-3. 
  • Book chapter publish on the topic of “A study on the challenges faced by the hotel and its employees and strategies to overcome post COVID-19” by Bharti publication, Delhi 2021 ISBN No 978-81-951936-0-8
  • Research paper published on the topic of “A case study to implementing Green Management initiatives by Hotel Industry and Government in Delhi/NCR in Subharti University Meerut in 2019 ISBN No ISBN- 978-81-94364-2-8-3.
  • Research Paper Publish on the topic of “Employment Opportunities and challenges in Hospitality Industry” in Hospitality Management Education in India Book by Bharti Publications, New Delhi in 2019 ISBN no 978-93-89657-07-4.
  • Research paper presented on the topic of “Environment- Protection, preservation and Implementation” organized ICSSR, Chandigarh. 
  • Research paper presented on the topic of “Eco Friendly Practices in Hotels” National conference held in IEC Group of Institutions Gr. Noida on 29th March 2014. 
  • Research paper presented on the topic of Environmental pollution & Control: M.M.U Mullana, Ambala. 
  • Research paper presented on the topic of “Emerging Trends in Tourism Industry”: National Seminar MDU Rohtak 2011. 
  • Research paper presented on the topic of “Consideration of Nutrition values in Food- The Hotel Obligation” organized by Sunder Deep College of Hotel Management Ghaziabad 2010.
  • Research paper presented on the topic of “Medical Tourism” organized by Maharshi Dayanand University, Rohtak 2011.
  • Research paper presented on the topic of “Empowerment – A tool to delight customer service in hospitality Industry” by Amity school of Hospitality, Noida.

Students’ publication under guided her

  • Research paper published on the topic of “A Case Study on Customer Satisfaction towards Service Quality of Front Office Staff at Radisson Blu Hotel [Delhi NCR]” by Global Journal of Management and business research: F Hospitality, Event and Tourism Management in 2022, Online ISSN: 2249-4588 & Print ISSN: 0975-5853.
  • Research paper published on the topic of “A Case Study on Customer Satisfaction towards Service Quality of Front Office Staff at Radisson Blu Hotel [Delhi NCR]”by Global Journal of Management and business research: F Hospitality, Event and Tourism Management in 2022, Online ISSN: 2249-4588 & Print ISSN: 0975-5853.
  • Research paper published on the topic of “A Comparative Study of New Trends in Food and Beverage Service Department Post Covid in Radisson Blu Greater Noida”by Global Journal of Management and business research: F Hospitality, Event and Tourism Management in 2022, Online ISSN: 2249-4588 & Print ISSN: 0975-5853.
  • Research paper published on the topic of “A Study of Employees Satisfaction and its Effect towards Loyalty in the Hotel Radisson Blu Kaushambi”by Global Journal of Management and business research: F Hospitality, Event and Tourism Management in 2022, Online ISSN: 2249-4588 & Print ISSN: 0975-5853.
  • Research paper published on the topic of “A Study of Modern Technology in the Management of Hospitality Outfit”by Global Journal of Management and business research: F Hospitality, Event and Tourism Management in 2022, Online ISSN: 2249-4588 & Print ISSN: 0975-5853.
  • Research paper published on the topic of “A Study on the Challenges Faced by the Hotel and Startagies to Overcome them Post COVID-19”by Global Journal of Management and business research: F Hospitality, Event and Tourism Management in 2022, Online ISSN: 2249-4588 & Print ISSN: 0975-5853.
  • Research paper published on the topic of “A Study on Indian Fusion Cuisine to Improve the Guest Satisfaction in Delhi NCR”by Global Journal of Management and business research: F Hospitality, Event and Tourism Management in 2022, Online ISSN: 2249-4588 & Print ISSN: 0975-5853.
  • Research paper published on the topic of “A Compartive Study of Changes in Trend in Housekeeping Department before and After Covid 19”by Global Journal of Management and business research: F Hospitality, Event and Tourism Management in 2022, Online ISSN: 2249-4588 & Print ISSN: 0975-5853.

   Patents Published

  • Published patent “Cloud computing based smart Energy Monitoring System for Service Enhancement in Hotel Industry Using Data Mining Technique” in 2022 under the application no. 202211050443