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Dr. Deepak Kumar

Associate Professor

Areas of Specialization: Commerce & Finance

Professional Experience: More than 17 Years

Qualification: PhD, M.Phil, MBA, M. Com, B. Com 

Other Certificates: UGC Net (Twice Cleared) 

Awards: Gold Medal

Research Papers:

  1. Published a Research Paper on “Customer Satisfaction towards Credit Card: An Empirical Evidence” in ‘Journal of Research Administration’, SCOPUS INDEX JOURNAL, ISSN 1539-1590, Vol. 5, No. 2, pp. 9804-9819, December 2023.
  2. Published a Research Paper on “Customer Satisfaction towards RTGS, NEFT & ECS Automated Banking Services: An Empirical Evidence” in ‘The Empirical Economics Letters (SI)’, ABDC INDEX JOURNAL, ISSN No. 1681-8997, Vol. 22, No. 3, pp. 246-263, August 2023.
  3. Published a Research Paper on “Motivation Factors of Small Retailers Regarding Digital Payment Methods: A Survey of Hisar, Bhiwani, Faridabad & Gurugram District” in ‘Korea Review of International Studies’, ABDC INDEX JOURNAL, ISSN No. 1226-4741, Vol. 16, No. 04, pp. 145-156, June 2023.
  4. Published a Research Paper on “Factors Enabling the Use of Customer Centric Automated Banking Services: A Survey” in ‘NeuroQuantology’, SCOPUS INDEX JOURNAL, Vol. 20, No. 18, pp 296-314, Nov. 2022.
  5. Published a Research Paper on “Key Predictors for Usage of Cashless Transactions: Assessment of Proposed Model” in ‘Korea Review of International Studies’, ABDC INDEX JOURNAL, Vol. 15, No. 9, pp 49-65, Dec. 2022.
  6. Published a research paper on “Issues and Challenges Faced while Using Digital Payment Methods: Survey of ATM/Debit Card Users” in Trinity Journal of Management, IT & Media, Bi Annual Double Blind Peer Review Refereed Journal, Vol. 13, No.1, pp. 1-10, July 2022
  7. Published a research paper on “Problems Faced by Consumers While Using Internet Banking Services: A Survey”, International Peer Blind Reviewed Online Multidisciplinary Journal of Exclusive Global Research (IJEGR), Vol. 1 No 8, pp 1-12, 2018
  8. Published a research paper on “Effectiveness of Automated Customer Centric Banking Services on Profitability and Performance of Indian Commercial Banks”, ‘International Journal of Advance in Science and Technology (IJAST)’, Science and Research Support Society (SERSC) and Scopus & Elsevier Indexed, Vol. 94, pp. 23-38, September 2016, Tasmania, Australia. 
  9. Published a research paper on “Users Perception on RTGS Service: A Primary Study”, An Annual Double Blind Refereed Journal of Trinity Institute of Professional Studies, New Delhi, (Trinity Journal of Management, IT & Media, TJMITM), Vol. 6, pp. 3-11, December, 2015. 
  10. Published a research paper on “An Empirical Study on Customer Satisfaction with Mobile Banking: With Special Reference to Delhi NCR”, A bi-annual Refereed Reviewed Journal, of Maharaja Agrasen Institute of Management Studies (MAIMS), Vol. 9, No. 2, pp. 60-68, October, 2014.
  11. Published a research paper on “Customer Satisfaction towards Mobile Banking in 4 Administrative Divisions of Haryana and Delhi NCR: An Empirical Evidence”, An International, double-blind peer-reviewed, bi-annual Journal of DAV Centenary College Faridabad’, Advance Management Research International Journal (AMRIJ), Vol. 2, No. 2, pp. 64-90, September, 2014.
  12. Published a research paper on “Commodity Derivatives Market in India: Development, Regulation and Future Prospects”, a Bi-annual Multidisciplinary Refereed National Journal of DAV Institute of Management, Faridabad’, (VIRTUE), Vol. 2, No.1, pp. 72-81, Jan, 2011.

 

Book Published:

  1. Productivity and Efficiency of Indian Commercial Banks: DEA Analysis, A Comparative Analysis, LAMBERT ACADEMIC PBLISHING (LAP), Bassin Mauritius and trademark of International book market service Ltd. Brivibas Gatve 197, LV-1039, Riga, Latvia, European Union 2017. 
  2. Chapter Published on “Cashless India: An Overview”, in Edited book ‘Banking, Insurance and Financial Services: Digitalization and Covid Led Trends’, Bharti Publications, Daryaganj, New Delhi 2023.

Paper Published in Conference Proceedings:

  1. Published a research paper on “Issues & Prospects Faced by Consumers While Using Mobile Banking Services: A Survey”, International Conference on: Business Innovation, Transformation, Sustainability’ at Manav Rachna University, Faridabad, 28th & 29th April 2023.
  2. Published a research paper on “Key Predictors for Acceptance of Cashless Transactions: Survey of Small Retailers”, International Conference on: Changing Business Paradigm (ICCBP-2023)’ at Management Development Institute (MDI), Mursidabad, Feb, 2023.
  3. Published a research paper on “Customer satisfaction Towards Internet Banking: Empirical Evidence”, KUK Management Department Annual National Conference on: Contemporary Issues in Banking Insurance and Financial Services March, 2021
  4. Published a research paper on “Consumers Issues Related to Internet Banking Services” Annual National Conference on Business and Management at “Guru Jambheshwar University of Science & Technology” Hisar 10th - 11th February, 2016.
  5. Publish a research paper on “Problems Faced by Consumers While Using Credit Card” in National Seminar at Kurukshetra University, Kurukshetra held on 21 March, 2015.
  6. Published a research paper on “Managerial Efficiency and Profitability in Indian Commercial Banks: A Comparative Study”, International Conference approved by AICTE and MDU Rohtak on Reinventing Thinking beyond Boundaries to Excel” at “Institute of Management” Faridabad, 6th April, 2013. 
  7. Published a research paper on “Customers’ Perception on Usage of Internet Banking: An Empirical Evidence” Annual National Conference on Business and Management at “Guru Jambheshwar University of Science & Technology” Hisar 7-8 February 2013.
  8. Published a research paper on “Customer Satisfaction towards ATM: An Empirical Evidence” An International Conference on Changing dynamics in the global village, at ‘Symbiosis Centre for Management Studies’, Noida, 5-6th January, 2013.

 

Abstract Published in Conference/Seminar Proceedings:

  1. Published Abstract on “Issues & Prospects Faced by Consumers While Using Mobile Banking Services: A Survey”, International Conference on: Business Innovation, Transformation, Sustainability’ at Manav Rachna University, Faridabad, 28th & 29th April 2023.
  2. Published Abstract on “Factors Enabling the Use of Customer Centric Automated Banking Services: A Survey”, International Conference on: Advance Research in Management, Social Science and Humanities’ at Hansraj College, University of Delhi, Oct. 2022.
  3. Published Abstract on “Key Predictors for Acceptance of Cashless Transactions: Assessment of Proposed Model”, International Conference on: Advance Research in Management, Social Science and Humanities’ at Hansraj College, University of Delhi, Oct. 2022.
  4. Published an Abstract on “Problems Faced by Consumers While Using Mobile Banking”, at Amity University, Noida, in Joint Seminar on ‘Recent Advances in Accounting, Commerce and Taxation’, on 16th and 17th September, 2015.

 

Paper Presented in National and International Conferences:

  1. Presented a research paper in International Conference on “Issues and Prospects Faced by Consumers While Using Mobile Banking Services: A Survey”, at Manav Rachna University Faridabad, 28th -29th April. 2023.
  2. Presented a research paper in National DGHE sponsored and approved Conference on “Key Issues and Challenges of National Education Ploicy-2020”, at GGDSD College Palwal, 6th April. 2023.
  3. Presented a research paper in online International Conference on “Factors Enabling the Use of Customer Centric Automated Banking Services: A Survey”, Hansraj College, University of Delhi, 30th Oct. 2022.
  4. Presented a research paper in online International Conference on “Key Predictors for Usage of Cashless Transactions: Assessment of Proposed Model”, Hansraj College, University of Delhi, 30th Oct. 2022.
  5. Presented a research paper in online International Conference on “Issues and Challenges Faced while Using Digital Payment Methods: Survey of ATM/Debit Card Users”, Trinity Institute of Professional Studies (TIPSCON-2022), 22nd July 2022.
  6. Presented a research paper in online International Conference on “Problems Faced by Customer While Using ATM/Debit Cards: A Survey”, Christ University in association with IMA USA, 2021. 
  7. Presented a research paper in online International Conference on “Customer satisfaction Towards Internet Banking: Empirical Evidence”, KUK Management Dept Annual National Conference on: Contemporary Issues in Banking Insurance and Financial Services 2021.
  8. Presented a research paper in National Conference on “Customers Perception on Usage of RTGS, NEFT and NECS: An Empirical Evidence”, ‘Digital India: Recent Paradigm Shift in IT, Media and Management’, at Trinity institute of Professional Studies, Delhi, 19th March, 2016.
  9. Presented a research paper on “Consumers Issues Related to Internet Banking Services”, Annual National Conference on Business and Management at “Guru Jambheshwar University of Science & Technology” Hisar, 10th – 11th February, 2016.
  10. Present a research paper on “Problems faced by Consumers While Using Mobile Banking Service”, in national joint Seminar on ‘Recent Advances In Accounting, Commerce and Taxation’ organised by AMITY College of Commerce and Finance, AMITY University, Uttar Pradesh, held on 16th - 17th September, 2015.
  11. Present a research paper on “Consumer Awareness and Knowledge of Recent Advancement in Banking Sector”, in national Seminar at Kurukshetra University, Kurukshetra held on 21, March 2015.
  12. Present a research paper in National Conference on “Users’ Perception on RTGS Service: A Primary Study”, ‘Innovations in E- Commerce, Management IT and Media’, at Trinity institute of Professional Studies, Delhi, 21, February, 2015.
  13. Present a research paper in international conference on “Customer Satisfaction towards Mobile Banking in 4 Administrative Divisions of Haryana and Delhi NCR: An Empirical Evidence”, DAV Centenary College Faridabad’, 12-13 September, 2014.
  14. Presented a research paper on “Customer Satisfaction towards Mobile Banking in Delhi NCR: An Empirical Evidence” in national conference on ‘Emerging Trends in Management’ IMSAR, M.D. University Rohtak, on 28, February, 2014.
  15. Presented a research paper on “A Study of Perception of Mobile Banking Users in Delhi and NCR” in national Seminar at ‘DAV centenary college’ Faridabad on ‘Contemporary Issues and Challenges in Commerce, Management and Technologies’, 7th and 8th February 2014.
  16. Presented a research paper on “Demographic Characterization and Women Empowerment in Haryana”, in National Conference on ‘Innovative Practices in Management’ at ‘Lingaya’s University’ Faridabad, on 22nd Nov, 2013.
  17. Presented a research paper on “Health vs Economic Growth: A Case Study of Haryana”, in National Conference on ‘Innovative Practices in Management’ at ‘Lingaya’s University’ Faridabad, on 22nd Nov, 2013.
  18. Presented a research paper on “Managerial Efficiency and Profitability in Indian Commercial Banks: A Comparative Study”, ‘International Conference on Reinventing Thinking beyond Boundaries to Excel’ at ‘Institute of Management’ Faridabad, 6th April 2013.
  19. Presented a research paper on “Customers’ Perception on Usage of Internet Banking: An Empirical Evidence”, Annual National Conference on Business and Management at “Guru Jambheshwar University of Science & Technology” Hisar 7-8 February 2013.
  20. Presented a research paper on “Customer Satisfaction towards ATM: An Empirical Evidence” in SCMS, International Conference at ‘Symbiosis Centre for Management Studies’, Noida 5-6th January, 2013.

IIT Bombay online Faculty Development Programme (AICTE Approved): 

  1. Mentoring Educators in educational Technology (FDP301X) conducted by IIT Bombay, 17 May 2018 – 05 July 2018.
  2. Pedagogy for online and Blended Teaching – Learning Process, conducted by IIT Bombay, 14 sep. 2017 – 12 Oct, 2017.
  3. Foundation Program in ICT for Education, conducted by IIT Bombay, 03 August 2017 – 07 sep. 2017.

List of Workshops/Seminars/FDP/Programs Organized:

  1. Organized Blood Donation Camp during 10 days (21st to 30th June 2023) NCC Camp at Pinewood International School, Faridabad in association with Rotary Blood Bank Charitable Trust Sec-9 Faridabad on 29th June 2023.
  2. Organizing Member of organized International Conference on “Advance Research in Technology, Management, Social Science & Humanities for Sustainable Development” from 12th – 13th May 2023.
  3. Organizing Member of organized one week Workshop on “Research Methodology: Tools and Techniques for Advanced Data Analysis” from 12th June to 16th June 2022.
  4. Organizing Member of organized one Day E-Conference on “Tapping 21st Century Skill Requirements in Technical Education” on 21st Jan 2022.
  5. Organized and Participated in the 750 Million Suryanamaskar Challenges for 21 Days and 228 Faculty and Students participated online in this Activity June 2022. 
  6. Organizing Member of organized 3 Days Panel Discussion on “The Pedagogical Innovations in Higher Education during COVID Times: A Shift from Offline to Online” from 16th July to 18th July 2020.
  7. Organizing Member of organized Two days Workshop on “Tools and Techniques for Elementary Data Analysis” from 26th May to 27th May 2022.
  8. Organizing Member of organized one day Session on “Intellectual Property Rights-Role in Economic Growth” on 10th June 2022.
  9. Organizing Member of organized one day Webinar on “Research Paper Development & Targeting Right Journal” from 19th Feb, 2022.
  10. Organizing Member of organized 4 Days Webinar Lecture Series on “Resurgence of Human Excellence during Challenging Times-Covid-19” from 8th May to 11th May 2020.
  11. Organizing Member of Organized one day National Conference on “Information Technology, Engineering, Environment Science and Management” on 7th April 2018.
  12. Organizing Member of Organized one day Debate Competition on “Can India be Corruption Free” on 3rd Nov, 2016.

List of Workshops/Seminars/FDP/Programs Attended:

  1. Attended one week FDP (Seminar) on “Experimental Designs and Data Analysis” organized by School of Agricultural Science, GD Goenka University, Sohna, Gurugram, from 8th -12th August, 2022.
  2. Attended one week FDP (Seminar) on “Essence of Bhagavad Gita” organized by ISKCON at DAV Institute of Management Faridabad in June 2022.
  3.  Attended webinar on “Research Paper Development & Targeting Right Journal”, at DAVIM Faridabad on 19th Sept 2022.
  4. Attended national E-Conclave on “National Education Policy 2020: Transforming the Culture of Assessment Pattern”, at DAVIM Faridabad, on 26th Feb 2021.
  5. Attended E- Conference on “Tapping 21st Century Skill Requirements In Technical Education”, on 21st Jan 2022
  6. Attended FDP on “Stress Management”, at DAVIM Faridabad, on 7th Dec 2021.
  7. Attended National Level Webinar on “Investors Awareness Program” on 24th Sept 2021.
  8. Attended Two days E- workshop on “Data Analysis For Effective Research”, organized by DAVIM Faridabad on 28th and 29th Sept 2020. 
  9.  Attended 3days “National E-Panel Discussion Series-Unlocking Higher Education: Digital Transformation” organized by DAVIM Faridabad on 16th to 18th July, 2020.
  10. Attended a Webinar on “Ease of Living: The Goal of Citizen Centric Governance” organized by DAVIM Faridabad on 10th July 2020.
  11. Attended FDP on “Discovery Inner-self”, at DAV Institute of Management, NIT-3, Faridabad, on 1 Sept. 2018.
  12. Attended a workshop on “structural Equation Modeling using AMOS”, held at AMITY university Noida, 3rd & 4th April, 2018.
  13. Participate in workshop on “Understanding the self”, at DAV Institute of Management, NIT-3, Faridabad, on 9th and 10th March, 2017.
  14. Attended workshop on “GST-Path for Professional”, at DAV Institute of Management, NIT-3, Faridabad, on 29 July, 2017.
  15. Attended workshop on “Digital Branding and Be a Blogger”, at DAV Institute of Management, NIT-3, Faridabad, on 10th December, 2016. 
  16. Attended workshop on “Workshop on Digital India” at DAV Institute of Management, Faridabad, on 5th Nov, 2016.
  17. Attended FDP on “Emotional Intelligence”, with Faridabad Management Association, at DAV Institute of Management, Faridabad, on 22nd Jan, 2016.
  18. Attended FDP on “Digital Branding: Blog Writing” organized by DAVIM Faridabad, on 10th 
  19. Attended FDP on “Tax Planning and Monetizing Money In Stock Markets” at DAV Institute of Management, Faridabad, on 12th May, 2015.
  20. Attended FDP on “How to Convert A Customer into A Consumer” at DAV Institute of Management, Faridabad, on 10th May, 2014.
  21. Attended FDP on “Filtering for Enhancing Aesthetic Aspects of Art Work”, organized at DAVIM Faridabad on 13th May 2014.
  22. Attended workshop on “How to Become an Effective OD Consultant” at Gautam Budha University (GBU), Noida, on 3rd-4th Feb, 2012.
  23. Attended an International Conference on “Innovation in Management and Information Technology” at Institute of Management and Technology (IMT), Faridabad, on 7th April, 2012.
  24. Attended National Workshop on “Journey to Ph.D. and Developing Research Excellence” at Savera Group of Institutions, Gurgaon, on 21st Jan, 2012.
  25. Attended One Week National Workshop on “Analytical Techniques for Research In Commerce and Management” at DAV Centenary College, Faridabad, from 21st-27th May, 2011.
  26. Attended an International Conference on “Business Intelligence-An Alignment of IT and Management” at Institute of Management and Technology (IMT), Faridabad, on 9th April, 2011.