Day 3 of Five Days Certified Training Program on Mediation In collaboration with AIIMAS
Event Date: 12th November 2025
Event brief description
Two interactive training sessions on Communication and Mediation Process were conducted by Ms. Jaya Goyal and Ms. Nagina Jain. The sessions focused on developing effective communication and negotiation skills essential for mediators. The first session highlighted the essentials of good communication, emphasizing both verbal and non-verbal aspects. Participants learned the importance of empathy, clarity, active listening, and body language. Techniques such as paraphrasing, summarizing, and neutral reframing were demonstrated to enhance mediator effectiveness. Barriers to communication, including emotional and physical obstacles, were discussed along with strategies to overcome them. Roleplays helped participants practice these concepts in real-life mediation settings.
The second session focused on bargaining and negotiation in mediation. Ms. Goyal explained the differences between positional, distributive, and integrative bargaining, emphasizing collaborative, win-win approaches. The importance of flexibility, creativity, and emotional awareness in negotiation was underlined. Through discussions and roleplays, participants gained valuable insights into the human dimensions of conflict resolution and the art of building trust and cooperation. The sessions successfully strengthened participants’ understanding of mediation as a communication-centred process.
Event Detailed Description
Resource Persons: Ms. Nagina Jain and Ms. Jaya Goyal
Two enriching sessions on Communication and Mediation Process were conducted by Ms. Jaya Goyal and Ms. Nagina Jain, focusing on the vital role of communication, listening, and negotiation skills in mediation practice. The training aimed to enhance participants’ interpersonal understanding and conflict resolution abilities through interactive learning, demonstrations, and roleplays.
Session 1: Communication in Mediation
The first session explored the essentials of effective communication, covering both verbal and non-verbal dimensions. Ms. Jaya Goyal discussed the importance of non-verbal communication—eye contact, posture, attentiveness, and empathy. Participants were encouraged to use clear language, avoid interruptions, and exhibit patience and warmth. Barriers to effective communication, such as emotional and physical distractions, were identified, and practical ways to minimize them were shared.
Ms. Nagina Jain emphasized verbal communication as the foundation of mediation. She outlined the benefits of clarity, immediate feedback, and trust building. Participants practiced skills like active listening, paraphrasing, summarizing, and neutral reframing, learning how these techniques help mediators understand parties’ perspectives and reframe conflicts in a constructive manner.
The S.O.L.E.R. model—Sit openly, Observe, lean forward, maintain Eye contact, and remain relaxed—was introduced to improve listening posture. Silence and empathy were discussed as powerful tools in understanding unspoken emotions. A roleplay activity enabled participants to apply these concepts and reflect on real mediation communication dynamics.
Session 2: Bargaining and Negotiation in Mediation
In the second session, Ms. Goyal delved into bargaining and negotiation techniques within the mediation framework. She explained three major forms of bargaining:
- Positional Bargaining: Based on fixed legal or personal stands, often resulting in win-lose outcomes.
- Distributive Bargaining: Focused on dividing limited resources, potentially competitive in nature.
- Integrative Bargaining: Encourages creativity and collaboration for mutually beneficial, win-win settlements.
Participants examined how mediators can transform conflicts by focusing on interests rather than positions. Negotiation was presented as a complex interplay of human emotions, requiring flexibility, creativity, and active listening. Ms. Goyal emphasized that successful mediators guide parties through cooperation, emotional regulation, and balanced communication.
Roleplays during this session allowed participants to practice negotiation scenarios and reflect on effective strategies for reaching consensus while maintaining neutrality.
Department Name –School of Law
Event Outcome
The two-session training on Communication and Mediation Process, conducted by Ms. Jaya Goyal and Ms. Nagina Jain, concluded successfully with active participation and insightful learning. Participants gained a deeper understanding of effective verbal and non-verbal communication, active listening, empathy, and the role of silence in mediation. They also explored different bargaining and negotiation techniques, emphasizing collaborative and win-win solutions. Through interactive discussions and roleplays, participants enhanced their practical mediation skills and confidence. The sessions effectively strengthened their ability to manage conflicts constructively and foster mutual understanding between parties.
Related Goal