Resource person

• Dr. Seema Ghanghas, Associate Professor, Department of Management, SOB

The highlights of the session were as follows

• Need for Technology in HRM- Why & Consequences
• TQM HRM approaches
• What HR Manager can do?
• Activity

Summary

The term 'Technology impact of HRM' refers to the aggregate of conditions, events and influences that surround and affect it.

Need for technology in HRM- Relevance & Consequences

• New skills required
• Downsizing
• Collaborative work
• Telecommuting
• Internet and intranet revolution

HR - Manager can facilitate the introduction and implementation of TQM in several ways:

• Identify uses of TQM techniques
• Develop communication systems for introducing TQM and improve quality awareness.
• Select and train people carefully so that they possess requisite skills for implementing TQM.
• Match appraisals to TQM philosophy.
• Institute reward schemes for scaling new heights through TQM.
• Carry out employee attitude and organizational climate surveys that highlight weak spots.
• Point attention toward rectification efforts.
• Conduct quality and ethics audits.
• Benchmark TQM applications with the best players in competing units and find ways to get ahead continually.
• Treat TQM as a systematic and continuous way of doing business.
• Top management must adopt the principles and language of quality, follow the processes, set examples and guide others. Role of HR in a virtual organization
• Psychological fit
• System alignment
• Reconsider rewards